"We understand how important due diligence on providers is, but it's hard finding the time to do it as well as we would like ."
We know provider due diligence is vital, yet hard to do properly with limited time. Lack of resource slows decisions and increases risk.
Since 2002, The Timebank has supplied expert time and specialist resource to make due diligence fast, consistent, and auditable.
With every £1 invested generating £5–£11 in revenue, it’s an investment, not a cost. Our middle‑office “department in a box” deploys quickly, scales without fuss, and keeps compliance tight while you move forward.
Customer profile
A mid-sized UK wealth manager founded in the 1990s, with 12 advisers and a central admin team. They work with 1,200+ households and multiple SIPP/ISA platforms, and regularly onboard new discretionary managers and niche providers. Leadership wants to tighten provider due diligence to meet Consumer Duty and FCA expectations, but the team is stretched; checks are inconsistent, slow, and hard to audit. Delays in onboarding and occasional gaps in verification risk client outcomes and regulatory confidence.
Objective
- Build a repeatable, end-to-end provider due diligence process aligned to FCA and Consumer Duty requirements.
- Standardise data requests and LOAs; collect, verify, and log key evidence (financials, PI cover, complaints data, service SLAs, IT/security, operational resilience).
- Create clear scoring criteria and risk tiers; define triggers for enhanced due diligence.
- Produce auditable reports with board-ready summaries and recommendations.
- Integrate checkpoints into the firm’s onboarding workflow to prevent bottlenecks.
- Train staff on the process, dashboards, and escalation paths.
Customer profile
A mid-sized UK wealth manager founded in the 1990s, with 12 advisers and a central admin team. They work with 1,200+ households and multiple SIPP/ISA platforms, and regularly onboard new discretionary managers and niche providers. Leadership wants to tighten provider due diligence to meet Consumer Duty and FCA expectations, but the team is stretched; checks are inconsistent, slow, and hard to audit. Delays in onboarding and occasional gaps in verification risk client outcomes and regulatory confidence.
Objective
- Build a repeatable, end-to-end provider due diligence process aligned to FCA and Consumer Duty requirements.
- Standardise data requests and LOAs; collect, verify, and log key evidence (financials, PI cover, complaints data, service SLAs, IT/security, operational resilience).
- Create clear scoring criteria and risk tiers; define triggers for enhanced due diligence.
- Produce auditable reports with board-ready summaries and recommendations.
- Integrate checkpoints into the firm’s onboarding workflow to prevent bottlenecks.
- Train staff on the process, dashboards, and escalation paths.
2-3 weeks
Reduced average provider onboarding time from 6–8 weeks to 2-3 weeks
100%
auditable paperwork and clear rationale for every approval decision
This sounds like me. I would like to know a bit more about The Timebank before going ahead
We would our service to our clients, so we will give you a call and listen to your needs to make sure we can help you. In the meantime, we will start off by giving you complimentary access to The Timebank Foundations Programme.
Being a guest client gives you the following benefits:
- FAQs about the service
- Due Diligence on us as a company
- Access to our PRODMatcher tool, which solves the PROD problem
- Access to our Due Diligence reports on providers and manufacturers
- News, hints, tips and opinions sent directly to your inbox
- Access to ongoing CPD video series
Which of these sound familiar?
Start working with us
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