"We know file checking is important, but it's so time consuming"
We know file checking is important, but it’s so time‑consuming. Under Consumer Duty and FCA expectations, every recommendation needs clear, consistent evidence—yet chasing disclosures, validating suitability, and building audit trails can bog teams down and delay sign‑off.
Since 2002, The Timebank has provided specialist resource to make file checking fast, consistent, and auditable.
Our “department‑in‑a‑box” scales with your workload, applies standardised templates and checklists, and turns reviews around quickly without adding headcount. The result is tighter compliance, fewer reworks, and more adviser time with clients. File checking done right—at speed—so your business keeps moving.
Customer profile
A UK advisory firm with 9 advisers and a compact admin team handling 2,000+ client files annually across pensions, ISAs, protection, and DFM. Consumer Duty has raised the bar on suitability evidence, disclosure accuracy, and audit trails. The team knows file checking is essential, but it’s slow, inconsistent across reviewers, and often delays sign‑off on new business. Leadership wants faster, higher‑quality checks without hiring a full‑time squad or risking compliance gaps.
Objective
- Establish a standardised, end‑to‑end file checking framework aligned to FCA and Consumer Duty expectations.
- Define checklists and templates for suitability, disclosures, cost & charges, risk profiling, capacity for loss, and vulnerable clients.
- Introduce graded outcomes (Pass, Pass with conditions, Refer) with clear remediation steps and ownership.
- Create concise reviewer notes and client‑ready correction guidance.
- Build dashboards for volumes, turnaround times, error types, and repeat issues to target training.
Customer profile
A UK advisory firm with 9 advisers and a compact admin team handling 2,000+ client files annually across pensions, ISAs, protection, and DFM. Consumer Duty has raised the bar on suitability evidence, disclosure accuracy, and audit trails. The team knows file checking is essential, but it’s slow, inconsistent across reviewers, and often delays sign‑off on new business. Leadership wants faster, higher‑quality checks without hiring a full‑time squad or risking compliance gaps.
Objective
- Establish a standardised, end‑to‑end file checking framework aligned to FCA and Consumer Duty expectations.
- Define checklists and templates for suitability, disclosures, cost & charges, risk profiling, capacity for loss, and vulnerable clients.
- Introduce graded outcomes (Pass, Pass with conditions, Refer) with clear remediation steps and ownership.
- Create concise reviewer notes and client‑ready correction guidance.
- Build dashboards for volumes, turnaround times, error types, and repeat issues to target training.
This sounds like me. I would like to know a bit more about The Timebank before going ahead
We would our service to our clients, so we will give you a call and listen to your needs to make sure we can help you. In the meantime, we will start off by giving you complimentary access to The Timebank Foundations Programme.
Being a guest client gives you the following benefits:
- FAQs about the service
- Due Diligence on us as a company
- Access to our PRODMatcher tool, which solves the PROD problem
- Access to our Due Diligence reports on providers and manufacturers
- News, hints, tips and opinions sent directly to your inbox
- Access to ongoing CPD video series
Which of these sound familiar?
Start working with us
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